Refund Policy

We want you to be satisfied with PlayHT. If you're not happy with your purchase, we offer refunds under the following conditions:

• First-time subscribers may request a full refund within 7 days of their initial subscription purchase, provided less than 20% of the monthly credit allocation has been used.
• Service issues: If you experience significant technical problems that prevent you from using the service, we will issue a pro-rata refund or credit.
• Duplicate charges: Accidental duplicate payments will be refunded in full upon verification.

Subscription refund eligibility depends on timing and usage:

One-time credit top-up purchases are generally non-refundable once credits have been added to your account. However, we may issue refunds in the following cases:

• • Accidental purchase (requested within 24 hours, no credits used)
• • Technical error resulting in incorrect charge amount
• • Credits were not properly applied to your account

To request a refund:

Once a refund is approved:

• • Credit/Debit card: 5–10 business days to appear on your statement
• • PayPal: 3–5 business days
• • Account credits: Applied immediately as an alternative to monetary refund

Processing times may vary depending on your financial institution.

Refunds will not be issued in the following circumstances:

• Account suspended or terminated due to violation of our Terms of Service or Acceptable Use Policy
• Fraudulent chargebacks or abuse of the refund policy
• Enterprise or custom plans (subject to individual contract terms)
• Dissatisfaction with AI-generated output quality (as output quality may vary by voice, language, and input text)

You may cancel your subscription at any time from your account settings. Upon cancellation:

• • Your subscription remains active until the end of the current billing period
• • You retain access to all features until expiration
• • Unused credits do not carry over and expire at the end of the billing period
• • Your generated files remain accessible for 30 days after cancellation
• • Cloned voices are preserved but become inactive — reactivated upon re-subscription

If you believe a charge was made in error, please contact us before filing a dispute with your bank or credit card company. We are committed to resolving billing issues quickly and fairly.

Filing a chargeback without first contacting our support team may result in account suspension pending investigation.